Quality Assurance
Warranty/Quality Assurance
All products are guaranteed to be free from any defects upon arrival. Infinity Stamps will handle defects and repairs on your behalf.
If product repairs are needed, Infinity Stamps is available to assist, please contact us for more information.
Return Policy
Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product. If the supplier's original packaging and seal is still intact, you may return the product to us within 14 days of receipt for an exchange, merchandise credit or refund (excluding shipping and handling charges).
For Products That Do Not Come In Sealed Packages:
All custom-made products are non-refundable. Stock items may be returned within 14 days of receipt for an exchange, merchandise credit or refund (excluding shipping and handling charges) if they were not used and are in perfect condition.
Cancellation Policy on Custom Items
Infinity Stamps handles cancellation requests on a case by case basis. Any order that is cancelled after artwork services have begun is subject to a cancellation fee based on the amount of work completed.
What to Expect After you Place a Custom Order
Once you have placed a CUSTOM order (over the telephone) you can expect the following:
1. The ISI Sales Team processes your order. You will receive a Sales Order via e-mail for your review. This will give you the opportunity to make sure all details and specifications are correct. There will be no need for you to respond unless corrections are needed. If no other payment arrangement has been made, your credit card will be charged within 24 hours.
2. Our Design Team takes over thereafter, to prepare a proof (layout) of your stamp(s). You will receive a proof within 2-3 business days. We offer up to three proofs per stamp for free (additional proofs are available at an additional cost). Shipping will be scheduled for 2-3 weeks from the day we receive your approval.
3. Our Production Team takes over, once you have approved your proof, creating the stamp per your specifications. As soon as your stamp is complete, your stamp is prepared by our shipping department for delivery.
If you need faster service, we can accommodate a Rush Order for delivery within 7 Business days (from the day we receive your approval).
What to Expect After you Place a Web Order
Once you have placed your online order, you can expect the following:
1. The ISI Sales Team processes your order. You will receive a Sales Order via e-mail for your review. This will give you the opportunity to make sure all details and specifications are correct. There will be no need for you to respond unless corrections are needed. Your credit card will be charged within 24 hours.
2. If your order includes a personalized stamp, production will begin promptly. Your complete order will be shipped according to the production option of your choice (Standard, RUSH or Super RUSH).
3. If your order does not include a personalized stamp, it will be shipped within 1-2 business days using the shipping option you select.
